Terms and Conditions

Terms and Conditions 

Our 100% Customer satisfaction guarantee!

If you're not completely satisfied call within 24 hours and we'll reclean for free.

At The Neighbourhood Wash we offer a service that our customers want for regular window cleaning.

We also offer 'one off' cleans (please inform us at time of booking that it is a 'one off' clean you require or you will be added to our regular cleaning round)

'Don't let uninsured traders run the risk of having a fall on your property with unsafe equipment, call in the professionals'

 

The Neighbourhood Wash only offers a high quality service and our price includes cleaning your Windows, Frames and Doors everytime.

We will not be able to give you a price over the phone as each property is individual we prefer to visit you as this enables us to give the customer the best possible price, as not all houses are the same and access can vary. We can reach 98% of windows so give us a call to clean what other can't.

Window, Frame and Door Cleaning on Regular Basis:

Prices from £15.00

Our 100% Customer satisfaction guarantee!

If you're not completely satisfied call within 24 hours we'll reclean for free.

Terms of Service:

By using or booking our services you have agreed to our terms and conditions of trading, although The Neighbourhood Wash always try to be fair to clients, we have set these simple terms and conditions below to protect us as a business, we ask you to read and respect them whilst using our services:

 

1: All our work is offered with a 100% guarantee, but if you are not happy with the quality of your cleaning please contact us within 24 hours and we will return to clean the affected window without charge, (our 100% guarantee does not cover Velux windows or window sills).

2: Our night before text service gives you notification of our planned clean so that you can close windows, unlock gates and make payment available where required. It is not provided as a point to cancel the service, as there is a limited number of spaces on our round per day, we cannot accept cancellation the night before your clean as this can have a costly effect on our business.

3: You agree that The Neighbourhood Wash will provide an all year round service 12 months of the year. All window cleaning frequency is agreed upon at initial consultation. Our minimum contract is 6 cleans.

We do not offer a jump on jump off service. (IE: not this time or see you in the spring).

4: If you wish to postpone or terminate our services, you must provide at least twenty eight (28) days' written notice before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period, this allows us time to fill your slot on the round.

5: We will not accept any doorstep cancellation or deferment of service and will apply a charge of £10.00 to defray cost of arriving.

6: Please clear up after your dog. We may be unable to clean all of your windows if there is excessive dog mess in your garden, however the regular cleaning price will still be charged.

7: Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will be charged at your normal clean price. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available.

8: Customer is responsible for ensuring the area surrounding or in close proximity to the windows and doors both internally and externally are clear, enabling the windows to be cleaned without disrupting or damaging other objects. Such as, but not limited to; fragile objects against a wall, pots or items keep on window sills and patios.

9: The Neighbourhood Wash will clean you windows in most weather conditions to continue a regular service to our clients, in the event of heavy rain, snow or hard frost we will clean your windows at the next time slot we have available. We do not work in very strong winds or electrical storms as this would be unsafe for us, our pure water systems work in all weathers therefore weather conditions are not an acceptable reason for postponing our services. We will clean your home/premises in all conditions without affecting quality.

10: Payment is to be made within 7 days of your property being cleaned, interest will be charged at £1.00 per day until payment is received in full, if for any reason the customer defaults on payment The Neighbourhood Wash retains the right to seek payment by legal means. All costs will be payable by the defaulting customer. Payment may not be with-held as a means of negotiation regarding a conflict between parties.

11: If we need to enter your neighbour’s property to be able to reach/clean some of your windows we would ask you to please seek their permission.

12: The Neighbourhood Wash will not be held responsible for any damage made prior to cleaning of glass.

13: The Neighbourhood Wash will not be held responsible for any indirect damage made during the cleaning process. Such as, but not limited to; startling someone causing them to drop or knock something, to breakages when closing or opening windows, doors and gates. 

14: We will inform you were possible of such damage prior to commencing cleaning.

We do not accept liability for damage caused by decorative or structural defects or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window / conservatory trims, window vents, unsecured windows and doors, leaking seals, water entering your property, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, we accept no liability for decorative bars or vents coming loose or falling from the exterior of the glass. If these bars/ vents are correctly installed, our brushes will not damage them in any way.

The Neighbourhood Wash will apply these terms in a fair minded and reasonable manner.

Dorset Window Cleaning

 Opening Hours: 9am - 7pm

370 Christchurch Road, West Parley, Ferndown, Dorset BH22 8SN

© 2015-2019 by Dorset Window Cleaning.